1. About this policy
GenSys Technologies Pty Ltd (ABN 14 695 627 073) (“GenSys”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What we collect
We may collect the following kinds of personal information:
- Contact details such as your name, business name, email address and phone number
- Information you provide when you book a consultation, request a quote or contact us
- Technical information needed to deliver our services, such as user account details and device information for systems we support
- Billing and payment information
- Website usage information, such as pages visited and browser type
3. How we collect it
We collect personal information directly from you when you contact us by email, phone or live chat, book a consultation, or engage our services. We may also collect information from third parties you authorise, such as your employer or software vendors, when this is needed to provide our services.
4. Why we collect it
We use personal information to:
- Respond to enquiries and provide consultations, quotes and services
- Manage and support the IT systems we are engaged to look after
- Issue invoices and manage accounts
- Improve our website and services
- Meet our legal and regulatory obligations
We do not sell your personal information.
5. Third-party services
Our website and services use trusted third-party providers, including:
- Google Calendar for booking consultations
- Zoho SalesIQ for website live chat
- Cloud, hosting and software providers (such as Microsoft 365) used to deliver our services
These providers may store information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the APPs.
6. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, encryption where appropriate, and confidentiality obligations on our staff and subcontractors.
7. Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Contact us
GenSys Technologies Pty Ltd
Clyde North | Melbourne, VIC, Australia
Email: info@gensystech.com.au
Phone: 03 9961 5111